💳 Booking and Deposit Terms and Conditions
Pour garantir votre place et le créneau horaire de votre pilote sur les meilleurs sites de vol, toute réservation de vol biplace doit être confirmée par le versement d’un acompte.
1. Principle of the Reservation Deposit
Paying a deposit allows you to:
- Secure your flight: This confirms your booking for a specific date and time.
- Mutual Commitment: This represents a commitment on your part and allows us to reserve a pilot and equipment for you.
- Management Fees: These cover the administrative and management costs of your file, as well as any potential costs incurred by our team.
Recommended Deposit Amount
| Type of Flight | Deposit Amount |
| Discovery Flight / Sensation Flight / Exploration Flight / Mini-Push Flight | €30 per person per flight. |
The balance of the service will be paid on site, on the day of the flight, in cash, once the flight has been completed.
2. Payment Terms and Confirmation
- Online payment: The deposit is paid directly on our website at the time of booking.
- Confirmation: Once the deposit has been received, you will receive confirmation by email or text message within the day, specifying the initial meeting point (before final weather confirmation).
3. Refund of the Deposit (Clear Rules)
The deposit is generally non-refundable if the cancellation is made by the customer, but it is always refundable if the cancellation is made by us (due to weather conditions).
| Reason for Cancellation/Postponement | Handling of the Deposit |
| Cancellation by the Pilot (Weather or Safety) | Full refund of the deposit, or postponement at no extra cost. |
| Postponement by the Customer (more than 72 hours in advance) | Full transfer of the deposit to the new flight date. |
| Cancellation by the Customer (Less than 72 hours before) | The deposit is retained by Tandem Paradise to cover late cancellation fees. |
| No-Show | The deposit is retained and the total balance for the service is due (in accordance with our General Terms and Conditions of Sale). |
Flexibility: If your flight is cancelled due to weather conditions, you are guaranteed to be able to use your deposit for a postponement within a fortnight, or to receive a full refund if your travel plans do not allow you to find a new date.
4. Settlement of the Balance (Cash Payment on the Day)
On the day of your flight, once the service has been completed and you have landed safely, the balance is paid directly to your pilot or our logistics support team.
💰 Your balance is payable in cash only.
In order to keep our logistics simple at take-off and landing sites (which are often in the middle of nature and/or without network coverage), we kindly ask you to pay the remaining amount for your flight in cash only.
| Payment Method | Benefit Balance |
| Payment on site | Cash only. |
| Bank cards / Payment terminals | Not accepted (not available on site). |
💡 Tips for the Day of the Flight
- Exact Amount: To facilitate the transaction and avoid any delays, please provide the exact amount of the outstanding balance (Total Amount – Deposit already paid).
- Accessibility: We encourage you to withdraw the necessary cash before the day of your flight, as take-off and landing sites do not always have cash machines in the immediate vicinity.
- Invoice: An invoice or receipt will be provided upon request at the end of the day by email after payment of the balance.
Important reminder: Payment of the balance is a commitment for the service provided. It is due after landing and validates the entire service, including the flight and any video/photo options chosen on site.